This Data Notice explains how Trailmoor Devon Rides handles personal information when you contact us, make a booking, or browse our website. We operate from 14 Queen Street, Exeter, Devon EX4 3SP, England and act as the data controller for the purposes of the United Kingdom General Data Protection Regulation (UK GDPR).
Information We Collect
We collect only limited information necessary to provide our service. This may include your name, email address, phone number, and any details you provide in a contact or booking message. Our website automatically records minimal technical data such as your browser type and visit time, used only for basic performance and security monitoring.
Purpose of Processing
We use your information solely to communicate with you, manage bookings, prepare ride plans, or respond to your enquiries. We do not share your data with advertisers or unrelated third parties. In rare cases, we may need to share basic details with insurers or local authorities when required by law or safety procedures.
Lawful Basis
Our lawful basis for processing your information is legitimate interest — to provide requested services and maintain communication with you. When you submit a form on our website, your consent to process the supplied data is also considered active.
Retention
Messages and booking details are kept for a maximum of one year unless longer retention is legally required. Basic anonymised records may remain for financial or safety documentation.
Security
Your information is stored securely with restricted access. We use encrypted connections (HTTPS) and standard password protection on all internal devices. No payment data is stored directly on our site.
Your Rights
You may request access to your data, correction of any inaccuracies, or deletion where appropriate. To exercise these rights, contact us by email at [email protected] or by post to our Exeter address. We will respond within 30 days under UK GDPR guidelines.
Cookies and Tracking
We use only essential and light analytics cookies. For full details see our Cookie Settings page.
Changes to this Notice
We may update this Data Notice to reflect changes in law or internal practice. The latest version will always appear on this page.
Contact:
Trailmoor Devon Rides
14 Queen Street, Exeter, Devon EX4 3SP, England
Phone: 441 392 675 438
Email: [email protected]